Shipping Methods

We have local warehouses in the United States, Canada, Australia, Ireland, the United Kingdom, France, Germany, Spain, Portugal, the Czech Republic, Hungary, the Netherlands, Sweden, Denmark, Italy, Switzerland, Belgium, Poland, and Hong Kong. Your order will be dispatched from the nearest warehouse whenever possible to ensure faster delivery.

1. When will my order be shipped?

In most cases, orders will be processed and shipped within 24 hours. This does not include weekends or holidays. You will receive an email notification as soon as your order is shipped. You can also get information about the delivery of your order on the Order Tracking page.

2. Can I change my delivery address?

If you need to change your delivery address, please contact our online customer service in advance and allow sufficient time for processing.
If your order has not yet been shipped from our warehouse, our customer support team will assist you in updating the address information in our system.
If your order has already been shipped, we will need confirmation from the shipping company to determine if the address can be changed. Please note that additional fees may apply from the logistics provider.
To avoid unnecessary shipping issues, please ensure that the correct shipping address is provided when placing your order.

3. Can I pick up the battery in person?

Thank you for your interest in our products. Unfortunately, we do not currently offer in-person pickup services. All batteries are available exclusively through our official website and authorized logistics partners.
Please rest assured that we will process your order promptly and arrange fast, reliable delivery to ensure you receive your battery as soon as possible. If you have any specific requirements regarding your purchase or shipping, our customer service team will be glad to assist you.

4. What should I do if my package shows as delivered but I never received it?

Verify your shipping address — Confirm that the address provided during checkout is correct by reviewing the order details on the “Track Order” page.
Check the delivery area — Look around your residence, including entrances, porches, mailboxes, and other secure locations, for any packages or delivery attempt notices.
Ask others in your household or neighborhood — Sometimes, a family member, neighbor, or building manager may have accepted the delivery on your behalf.
If you still cannot locate your package after completing these steps, please contact our Customer Support team. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

5. Can I choose my preferred shipping method?

We’re sorry, but customers are not able to select a specific shipping method at this time. To ensure efficient and reliable delivery, we automatically arrange shipment through our trusted logistics partners, which include DHL, GLS, PostNL, and UPS.
If you have any special requirements or would like to inquire about expedited shipping, please contact our Customer Service team — we’ll be glad to assist you and find the best possible solution.

6. Disclaimer for Packages Marked as Delivered but Not Received

If your tracking information indicates that your package has been marked as “Delivered”, but you have not actually received it, please review the following information to help facilitate effective communication and resolution.

Definition of Responsibility

Once a package is recorded as delivered by the logistics provider, our responsibility—together with that of the shipping carrier—is to ensure that it has been delivered to the address you provided during checkout.

If you are unable to locate your package, we will actively assist you in contacting the logistics company, initiating an investigation, and filing a claim if necessary. However, please note that unless the loss is due to our intentional misconduct or gross negligence, we may not be held fully responsible for the resulting loss or inconvenience.

Resolution Steps

Contact us immediately — Please reach out to our Customer Service Team (via email, online chat, or phone) as soon as possible, providing your order number and details of the undelivered package.
Investigation assistance — We will promptly coordinate with the logistics company to open an internal investigation and provide updates or solutions as soon as they are available.
Claim application — If the package is confirmed lost or unrecoverable after the investigation, we will assist you in filing a claim with the carrier and, in accordance with their policies and procedures, help you obtain the appropriate compensation.