Faq

Frequently Asked Questions About Payment

• What payment methods are accepted?

  Accepted payment methods on soundbatteryshop.com are: PayPal, credit card, and debit card. Usually, the settlement of e-checks and pending payments takes 3-4 business days.

• Do I need a PayPal account to pay?

  No. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck – all without having a PayPal account. After being redirected to the PayPal site, click on the “Pay with a debit or credit card” tab.

• Is PayPal secure?

  Yes. PayPal uses SSL technology to protect your data. Additionally, if you send a payment through PayPal, the recipient will not receive sensitive financial information, such as your credit card number or bank account number. This means you don’t have to worry about paying people you don’t know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information will not be sold or shared with any merchant or seller.

• Why was my credit card payment declined?

  All payment processing is handled by an independent, secure payment processor. soundbatteryshop.com does not provide any payment information. Check the following information and contact your credit card issuer if the problem persists:

  1. Incorrect billing information
  2. Insufficient funds
  3. The card has been reported lost or stolen
  4. The card has expired
  5. The card has not been activated
  6. The card cannot be used to pay for goods/services in a situation where the cardholder is not present (online/internet)
  7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
  8. Credit limit has been reached

• Why is my payment status still “pending”?

  A payment made via e-check will be processed in PayPal after a few days. The status will be pending, and we will not ship your order until it has cleared.

Frequently Asked Questions About Shipping

• How long will it take for the item to reach me?

  Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.

• What should I do if my package never arrives?

  In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.

• Can I change my order after it has been processed?

  Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.

• How can I check the status of my order?

  We will usually send you a tracking number within the next few business days. If you have any questions, click here to contact us, and our customer service center will respond within 24 hours.

• What shipping method do you use?

  For more information, please visit the Shipping Page.

Frequently Asked Questions About Returns

• What is RMA?

  RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.

• What is the return process at soundbatteryshop.com?

  Warranty items can be returned for a refund or exchange.
  To successfully apply for RMA, only 5 steps are required:

  1. Submit a Return RMA request at here
  2. Describe in detail why you want to return the item. For example, what is wrong with the item? Is it defective? A detailed description will help us resolve the issue beforehand.
  3. Send us a photo or video that better illustrates the issue.
  4. After returning the item, inform us of your expected choice. Would you like an exchange or a refund?
  5. Then click Apply, and the RMA will be successfully submitted. You will receive a response within 1-2 business days.

• Can I return products without requesting an RMA?

  Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.

• Should I provide a tracking number after returning an item?

  Yes, tracking the returned product is necessary.
  Note: soundbatteryshop.com is not responsible for missing returns, so a tracking number is required on your part.

• When can I receive a refund after returning an item?

  After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.

Frequently Asked Questions About Speaker Batteries

• Tips and Warnings for Speaker Batteries

  Tips:

  1. Charge your speaker battery regularly. Even if you don’t use your speaker often, recharge the battery at least once every two months to keep it active.
  2. Lower the speaker volume when possible. Playing music at maximum volume consumes more battery power and shortens playtime.
  3. Turn off Bluetooth and extra features when not in use to extend battery life.
  4. Use the original charger or a certified replacement adapter for safe charging.
  5. Store the battery in a cool, dry place when not in use to prevent damage.

  Warnings:

  1. Avoid fully draining the speaker battery too often; this can reduce its lifespan.
  2. Do not expose the battery to water, moisture, or extreme heat (such as leaving it in a hot car).
  3. Do not use low-quality third-party chargers that may damage the battery or speaker.
  4. Never attempt to puncture, crush, or incinerate a lithium-ion speaker battery.

• What is the proper way to charge a new speaker battery?

  When you buy a new portable speaker or replacement speaker battery, proper charging and usage will maximize its lifespan.

  1. First Charge
     It’s recommended to fully charge the battery before first use. Some models may require 2–3 full charge and discharge cycles to reach peak capacity.
  2. Storage
     If you mainly use your speaker at home, avoid leaving it plugged in 24/7. Instead, charge it when needed and unplug once it reaches 100% to prevent overcharging.
  3. Temperature
     Keep the speaker and its battery cool. Avoid charging in direct sunlight or hot environments, as heat can shorten battery life.
  4. Power Management
     Use energy-saving modes or lower sound enhancements (like extra bass) to extend playback time on battery power.

• My new speaker battery is not charging. Is it defective?

  Usually, no. New speaker batteries are delivered in a low-charge state. It is normal for the first 1–2 charging cycles to be unstable. If your portable speaker shows “fully charged” after only 10–15 minutes, remove and reinsert the battery to restart the charging process. After a few full charge/discharge cycles, the battery should perform normally.

• Recommendations and precautions for using a speaker battery

  Recommended usage:

  1. Fully charge and discharge your replacement speaker battery 2–3 times when new to reach full capacity.
  2. Recharge the battery before it is completely drained for longer lifespan.
  3. Use the speaker at least once every few weeks to keep the battery active.
  4. If storing for more than a month, charge the battery to around 50% and keep it in a cool, dry place.

  Precautions:

  1. Do not short-circuit or tamper with the battery contacts.
  2. Do not expose the battery to water, moisture, or fire.
  3. Keep the speaker battery away from extreme temperatures.

• Why is my speaker battery not charging?

  If your speaker battery is not charging, the issue may be caused by:

  1. Battery failure
     The original battery may be old or defective and needs to be replaced with a new compatible speaker battery.
  2. Charging port issue
     A damaged charging port or loose connection can prevent proper charging.
  3. Charger problem
     If the power adapter is faulty, the battery will not receive enough power. Try a certified replacement charger.

  If the issue persists, replacing the battery with a reliable aftermarket option is usually the best solution.

• How to maximize portable speaker battery performance?

  1. Avoid deep discharges — recharge the battery before it hits 0% to extend its lifespan.
  2. Keep the charging contacts clean for a stable connection.
  3. Do not leave the speaker unused for long periods — recharge every 1–2 months.
  4. Store the battery properly in a cool, dry place when not in use.

• Your battery has a different voltage than mine, can I still use it?

  Yes, some speaker batteries with slightly different voltage ratings are still compatible. For example:
  3.6V / 3.7V
  7.2V / 7.4V
  10.8V / 11.1V
  14.4V / 14.8V

• Your battery capacity is different from mine, is it compatible?

  Yes. A higher-capacity speaker battery will provide longer playtime before needing to recharge. Just ensure the battery dimensions and weight are suitable for your speaker model.

• How do I know if this speaker battery fits my device?

  Every replacement speaker battery listed on our website is guaranteed 100% compatible with the device models shown.
  If you are still unsure, contact us and our support team will help you find the right battery.